MSPmentor

Autotask has confirmed plans to host its first worldwide customer conference, March 29-31, 2009 at the Nashville Gaylord Opryland (pictured) in Tennessee. According to a press release, the event — titled Autoask Community Live! — will be open to all Autotask Customers and technology partners.

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For many entrepreneurs and executives, emotions don’t have a place at work. I have met and worked for many senior managers who expect employees to show up in uniform, ready to play, with their game face on. I have also been that manager at times—the one with his own problems who just wishes everyone would do their jobs without complaint and let me do mine.

If only people-management were that simple! In fact, emotions rule in the workplace, whether you want to admit it or not. You think the fight your top tech expert had last night with her husband doesn’t affect you? That you can turn your back when one of your salespeople tells you he’s being ridden so hard by his sales manager that he can’t focus? That it’s not your problem when a customer made your customer service manager break into tears?

I’ve been giving a lot of thought lately to the impact of emotions at work as I go through the process of becoming certified as an Emotional Intelligence coach. There are a variety of emotional intelligence skills noted by Genos America, an expert in the field. They are emotional self-awareness, emotional expression, emotional awareness of others, emotional reasoning, emotional self-management, emotional management of others, and emotional self-control.

The other day I was working with a client on emotional awareness of others–the skill of perceiving and understanding others’ emotions. After taking a self-assessment and having several people from her organization take the assessment to score her, she found that while her self-score was high, the score given to her by her raters was quite low. The ratings were based on how frequently she identifies the way people feel about issues at work, understands what causes people to feel specific emotions, and demonstrates an understanding of others’ feelings at work.

She said something interesting when reflecting on her results. “I care really deeply about my people, but I guess I don’t always show it.” Wow, you don’t hear management types show that degree of self-assessment very often! She’s now doing a fieldwork assignment to think about a situation where emotional awareness was important to a business outcome, what she could have done better, actions she can take to develop her skill and how she’ll be able to measure her progress.

Have you had an interesting Emotional Intelligence experience in the workplace? Let me know.

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As part of its managed services push into New York, Dell posted the following information video on YouTube. It features Ted Colpo, director of SMB services marketing at Dell.

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Forgive me for blowing MSPmentor’s own horn. But I’ve noticed a range of vendors now marketing their IT solutions directly to our MSPmentor 100 companies.

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An economic crisis can be scary. But silent leadership can compound employees’ fears. Savvy managed service providers (MSPs) like masterIT, ranked No. 6 on our MSPmentor 100 list, are working overtime to communicate with their employees during these stressful times.

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Dell Channel Chief Greg Davis continues to maintain an open door policy with managed service providers. In a September 26 blog post, Davis describes Dell’s strategy for:

• Registering partner deals
• Pricing
• Maintaining transparency with partners

Davis’ blog post attempts to clarify some points related to Dell’s MSP move into New York. Some media outlets criticized the move. Davis even linked to a ChannelInsider blog post that questioned Dell’s MSP strategy, though he found some balance by also linking to an upbeat perspective from eWeek.

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The market for hosted Exchange Server services is getting pretty darn crowded. The latest entrant is Tech Data Corp., which has signed a partnership with USA.NET to offer hosted Exchange Server, SharePoint and BlackBerry services to VARs and solutions providers.

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Should you build your own network operation center (NOC), leverage a partner’s NOC, or do both? To explore this managed service provider challenge, please register now for our next MSPmentor Live: CEO Exchange webcast. It’s scheduled for Thursday, October 2 at 2:00 p.m. Eastern.

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Assuming Congress really does approve a Wall Street bailout in the next few hours, Software as a Service stocks (and other stocks) could get a lift when US markets open on September 29. However, there’s no denying that SaaS stocks have had a miserable year so far.

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In order to keep employees loyal, some managed service providers offer company cars to their field support staff. But continuing that company perk over the long haul could become more difficult during the credit crunch.

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