Comments on: Do 62% of Small Businesses Really Use Managed IT Services? http://www.mspmentor.net/2008/08/28/do-62-of-small-businesses-really-use-managed-it-services/ Managed Services & Cloud Services Blog for VARs & MSPs Tue, 14 Feb 2012 23:41:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Panettieri http://www.mspmentor.net/2008/08/28/do-62-of-small-businesses-really-use-managed-it-services/comment-page-1/#comment-26023 Joe Panettieri Fri, 29 Aug 2008 15:05:53 +0000 http://www.mspmentor.net/2008/08/28/do-62-of-small-businesses-really-use-managed-it-services/#comment-26023 Lane: Thank you being the voice of reason. I consume market research whenever possible. It's great to review numbers and search for trends. But sometimes the numbers say one thing but mean something else. Managed telecom is particularly tricky. You can have check-box scenario you mentioned. Where there's no real value-add. Or you can be an MSP doing managed telepresence, managed VoIP, managed unified communications, etc. Those are the folks we want to hear from on MSPmentor. Lane: Thank you being the voice of reason. I consume market research whenever possible. It’s great to review numbers and search for trends. But sometimes the numbers say one thing but mean something else.

Managed telecom is particularly tricky. You can have check-box scenario you mentioned. Where there’s no real value-add. Or you can be an MSP doing managed telepresence, managed VoIP, managed unified communications, etc. Those are the folks we want to hear from on MSPmentor.

]]> By: Lane Smith http://www.mspmentor.net/2008/08/28/do-62-of-small-businesses-really-use-managed-it-services/comment-page-1/#comment-26022 Lane Smith Fri, 29 Aug 2008 14:41:29 +0000 http://www.mspmentor.net/2008/08/28/do-62-of-small-businesses-really-use-managed-it-services/#comment-26022 I agree that we would want to find out a little bit more of their definition of what Managed Services is. Not juston the telephony side but also on the data side too. There are many resellers out there that sell contracts that are nothing more than pre-paid T&M. To a customer they might consider this a managed service and check the "yes" box on the survey. I agree that we would want to find out a little bit more of their definition of what Managed Services is. Not juston the telephony side but also on the data side too. There are many resellers out there that sell contracts that are nothing more than pre-paid T&M. To a customer they might consider this a managed service and check the “yes” box on the survey.

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