Comments on: MSPs Embrace Microsoft Dynamics CRM http://www.mspmentor.net/2008/06/09/msps-embrace-microsoft-dynamics-crm/ Managed Services & Cloud Services Blog for VARs & MSPs Tue, 14 Feb 2012 15:35:15 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: jazachman http://www.mspmentor.net/2008/06/09/msps-embrace-microsoft-dynamics-crm/comment-page-1/#comment-15874 jazachman Tue, 10 Jun 2008 16:25:47 +0000 http://www.mspmentor.net/2008/06/09/msps-embrace-microsoft-dynamics-crm/#comment-15874 James - I think the answer to your question is simply "add value"! SaaS deployments (MS or not) require 24x7 support...this is one way that RTDS is leveraging our services and "value" into the market. Unfortunately, many/most MSP's cannot "cost-effectively" provide 24x7 support services thus they turn to other vendors that can. It may take a “leap of faith” to turn over NOC and help desk support to offshore support entities but if you choose the right partner and coordinate the efforts properly it is a “win win” for both the vendor and their clients long-term. Jim James – I think the answer to your question is simply “add value”! SaaS deployments (MS or not) require 24×7 support…this is one way that RTDS is leveraging our services and “value” into the market. Unfortunately, many/most MSP’s cannot “cost-effectively” provide 24×7 support services thus they turn to other vendors that can.

It may take a “leap of faith” to turn over NOC and help desk support to offshore support entities but if you choose the right partner and coordinate the efforts properly it is a “win win” for both the vendor and their clients long-term.

Jim

]]> By: James http://www.mspmentor.net/2008/06/09/msps-embrace-microsoft-dynamics-crm/comment-page-1/#comment-15625 James Mon, 09 Jun 2008 17:17:20 +0000 http://www.mspmentor.net/2008/06/09/msps-embrace-microsoft-dynamics-crm/#comment-15625 How will microsoft partners differentiate from one another as more and more offer hosted microsoft applications? How will microsoft partners differentiate from one another as more and more offer hosted microsoft applications?

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