Comments on: Kaseya User Conference: 30 Highlights (20 to 11) http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/ Managed Services & Cloud Services Blog for VARs & MSPs Tue, 14 Feb 2012 18:25:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: toddsw http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/comment-page-1/#comment-29101 toddsw Wed, 29 Oct 2008 21:19:49 +0000 http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/#comment-29101 The entry point qty is pretty low for Kaseya, but the price per is attractive once you get into the higher qty's. We have 2500, I would think though that 1000 would be on the high side of average, given the average revenues of the typical msp. Of course, this could be an example of shelfware gone crazy, of which we have some, no doubt. including the shelfware, we still have good per managed device pricing on the tools. Highlight 19, 109 times? That is out of sync with our own analysis, which tell me that using 10 users for example, makes internal exchange 16 times more costly versus hosted Google for 1 year. Over 3 or 4 that multiple drops to 8 and change. Now, getting into the size clients we sell to, once you hit 80ish users, over 4 years it is a wash for the client. I included our standard pricing for server support too in the mix. I'm a fan of outsourcing, and we even proposed this exact scenario to a current client last week. They decided to upgrade their Exchange system instead, even though it would cost more given the user count (~50). For thier business, either is a good solution. If it was my business, I would have selected the hosted google. Their comfort level was higher having their own system. I guess that says good things about our services. A year from now as businesses get more comfortable about hosting their services like email externally, the decision probably would go the other way I suspect. The entry point qty is pretty low for Kaseya, but the price per is attractive once you get into the higher qty’s. We have 2500, I would think though that 1000 would be on the high side of average, given the average revenues of the typical msp. Of course, this could be an example of shelfware gone crazy, of which we have some, no doubt. including the shelfware, we still have good per managed device pricing on the tools.
Highlight 19, 109 times? That is out of sync with our own analysis, which tell me that using 10 users for example, makes internal exchange 16 times more costly versus hosted Google for 1 year. Over 3 or 4 that multiple drops to 8 and change. Now, getting into the size clients we sell to, once you hit 80ish users, over 4 years it is a wash for the client. I included our standard pricing for server support too in the mix. I’m a fan of outsourcing, and we even proposed this exact scenario to a current client last week. They decided to upgrade their Exchange system instead, even though it would cost more given the user count (~50). For thier business, either is a good solution. If it was my business, I would have selected the hosted google. Their comfort level was higher having their own system. I guess that says good things about our services. A year from now as businesses get more comfortable about hosting their services like email externally, the decision probably would go the other way I suspect.

]]> By: jazachman http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/comment-page-1/#comment-15927 jazachman Tue, 10 Jun 2008 21:55:43 +0000 http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/#comment-15927 Joe - RTDS has not "bet the business" as Lane may have - we are simply leveraging our existing offshore NOC and HD support services as an extension of our ASP business. We have invested many years and large sums of money in our India NOC operation and I would not think this is even remotely an alternative for most vendors to consider trying to replicate on their own. Jim Joe – RTDS has not “bet the business” as Lane may have – we are simply leveraging our existing offshore NOC and HD support services as an extension of our ASP business.

We have invested many years and large sums of money in our India NOC operation and I would not think this is even remotely an alternative for most vendors to consider trying to replicate on their own.

Jim

]]> By: Joe Panettieri http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/comment-page-1/#comment-15890 Joe Panettieri Tue, 10 Jun 2008 17:03:29 +0000 http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/#comment-15890 Generally speaking, I see great value in the "hosted" or "Master MSP" model promoted by Lane's company (Do IT Smarter) and others. But it's also important to note that Lane has bet his business on this model, so it's natural for him to favorite it. That said, I think Lane, Do IT Smarter and other Master MSP-type programs (Ingram Seismic) are the fastest, lowest-risk ways for VARs to test the MSP waters without buying a bunch of licenses they don't need. Once the VAR has a better feel for hosted and on-demand services from Master MSPs, he or she can continue down the Master MSP road and/or evaluate building out their own NOCs. The beauty of the Master MSP model is you don't get locked in (assuming you're dealing with a reputable company); you're allowed to change your mind and move to your own data center if truly needed. Generally speaking, I see great value in the “hosted” or “Master MSP” model promoted by Lane’s company (Do IT Smarter) and others. But it’s also important to note that Lane has bet his business on this model, so it’s natural for him to favorite it.

That said, I think Lane, Do IT Smarter and other Master MSP-type programs (Ingram Seismic) are the fastest, lowest-risk ways for VARs to test the MSP waters without buying a bunch of licenses they don’t need.

Once the VAR has a better feel for hosted and on-demand services from Master MSPs, he or she can continue down the Master MSP road and/or evaluate building out their own NOCs.

The beauty of the Master MSP model is you don’t get locked in (assuming you’re dealing with a reputable company); you’re allowed to change your mind and move to your own data center if truly needed.

]]> By: jazachman http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/comment-page-1/#comment-15885 jazachman Tue, 10 Jun 2008 16:45:09 +0000 http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/#comment-15885 Lane - your comment " I know I would not want to be stuck with 1000 licenses that I am not making any revenue on." is right on the mark! This is why the hosted licensing model and "pay per use" is gaining popularity. Jim Lane – your comment ” I know I would not want to be stuck with 1000 licenses that I am not making any revenue on.” is right on the mark! This is why the hosted licensing model and “pay per use” is gaining popularity.

Jim

]]> By: Joe Panettieri http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/comment-page-1/#comment-15632 Joe Panettieri Mon, 09 Jun 2008 18:11:33 +0000 http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/#comment-15632 Lane: You point out a real challenge/threat in the MSP market. "Shelfware." In the 1990s, we saw lots of big enterprises paying for far too many ERP licenses and other types of software licenses, only to have those licenses sit on a shelf. Hopefully, MSPs will do considerable homework before they sign on the dotted line for licenses they may not use anytime soon. Lane: You point out a real challenge/threat in the MSP market. “Shelfware.” In the 1990s, we saw lots of big enterprises paying for far too many ERP licenses and other types of software licenses, only to have those licenses sit on a shelf.

Hopefully, MSPs will do considerable homework before they sign on the dotted line for licenses they may not use anytime soon.

]]> By: Lane Smith http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/comment-page-1/#comment-15630 Lane Smith Mon, 09 Jun 2008 18:05:19 +0000 http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/#comment-15630 It seems like 1000 licenses is the entry point for using Kaseya. This seems to be in contrast to where the other RMM tools are going with much smaller license packages available. I know I would not want to be stuck with 1000 licenses that I am not making any revenue on. It seems like 1000 licenses is the entry point for using Kaseya. This seems to be in contrast to where the other RMM tools are going with much smaller license packages available. I know I would not want to be stuck with 1000 licenses that I am not making any revenue on.

]]> By: Joe Panettieri http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/comment-page-1/#comment-14957 Joe Panettieri Fri, 06 Jun 2008 13:55:20 +0000 http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/#comment-14957 Bmangino @2: That's not exactly the math. I believe roughly 2 million of those licenses are not in use at the moment. Bmangino @2: That’s not exactly the math. I believe roughly 2 million of those licenses are not in use at the moment.

]]> By: Vcaruso http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/comment-page-1/#comment-14948 Vcaruso Fri, 06 Jun 2008 13:06:52 +0000 http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/#comment-14948 1000 Licenses are exactly how many we own....in talking with other Kaseya shops, that seems to be a common number of seats purchased. Vince 1000 Licenses are exactly how many we own….in talking with other Kaseya shops, that seems to be a common number of seats purchased.

Vince

]]> By: bmangino http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/comment-page-1/#comment-14894 bmangino Fri, 06 Jun 2008 07:16:58 +0000 http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/#comment-14894 Item 17 - "3 million licenses to 3,000 customers". That's an average of 1,000 licenses per customer. Sounds rather high? Or amazingly impressive. Item 17 – “3 million licenses to 3,000 customers”. That’s an average of 1,000 licenses per customer. Sounds rather high? Or amazingly impressive.

]]> By: jazachman http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/comment-page-1/#comment-14330 jazachman Tue, 03 Jun 2008 17:42:17 +0000 http://www.mspmentor.net/2008/06/02/kaseya-user-conference-top-30-highlights-20-to-11/#comment-14330 Looking forward to the "top 10" highlights...should we call in David Letterman to announce them? Jim Looking forward to the “top 10″ highlights…should we call in David Letterman to announce them?

Jim

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