Our strategy is to create integrations and linkages that gives solution providers the freedom to use whatever platform, whatever products, whatever partners they chose, and have them all work seamlessly together.

Rather than create a proprietary ticket sharing system that limits our nearly 20,000 users to working only with each other… our approach is to give our users a universal Outsourcing Portal that allows them to collaborate with literally anyone.

With our new Outsourcing tool, scheduled for release in the next 30 days, our customers can share tickets with any other solution provider, whether they use Autotask, ConnectWise, or any other PSA platform. More over, they can exchange work orders directly between each other, or directly into OnForce, IMOnsite, or any other services network.

Dell is not the enemy. They’re vendor with a channel that also happens to sell direct, like a lot of other vendors. In fact, we are working closely Dell as we speak to build an even tighter integration with their own managed services tools.

If you are worried about competing with Dell, you are nothing more than a commodity, and might as well pack it in now. The MSPs who will survive and win are the ones who: (1) know how to build long-lasting relationships with their customers, (2) get paid for being their trusted technology advisors (3) have the tools to partner with a broad spectrum of other professionals to deliver whatever their clients needs.