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Although managed services coverage hasn’t quite pushed into the mainstream media, some business publications are starting to more effectively cover small business IT services.
Forbes, in particular, does a reasonably good job contrasting Dell’s remote management strategy to Hewlett-Packard’s buyout of Electronic Data Systems. The Forbes article, for instance, mentions the fact that SilverBack will be a key tool both for Dell as well as the PC giant’s integration partners.
Here’s a look at the Forbes piece on Dell’s small business strategy.
Posted In: Platforms
Tags: Dell | Forbes magazine | Managed Service Provider | Managed Services | MSP | Silverback | Software as a Service and Hardware as a Service
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Dell is playing this pretty well. Using the Silverback platform through their distributor network, they can forklift out competitor hardware, from systems to switchgear, all under the banner of a fully managed service. Dell can take a “one stop, end-to-end” play not unlike Cisco has performed albeit from a computer processing standpoint versus network infrastructure.
One important clarification: Cisco’s end-to-end play is more than 95 percent partner driven. For Dell to succeed, it will need to show similar partner loyalty.