Comments on: Digital Fuel Promotes ITIL Service Management http://www.mspmentor.net/2008/05/06/digital-fuel-promotes-itil-service-management/ Managed Services & Cloud Services Blog for VARs & MSPs Tue, 14 Feb 2012 18:25:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Panettieri http://www.mspmentor.net/2008/05/06/digital-fuel-promotes-itil-service-management/comment-page-1/#comment-8851 Joe Panettieri Wed, 07 May 2008 04:41:02 +0000 http://www.mspmentor.net/2008/05/06/digital-fuel-promotes-itil-service-management/#comment-8851 Thanks, Lane. Generally speaking, I think European MSPs are ahead of U.S. MSPs with ITIL (Information Technology Infrastructure Library), since the standard first gained momentum in Europe. But I'd love to hear from some MSPs who can clarify if/how MSPs are leveraging ITIL. Thanks, Lane. Generally speaking, I think European MSPs are ahead of U.S. MSPs with ITIL (Information Technology Infrastructure Library), since the standard first gained momentum in Europe. But I’d love to hear from some MSPs who can clarify if/how MSPs are leveraging ITIL.

]]> By: lsmith@doitsmarter.com http://www.mspmentor.net/2008/05/06/digital-fuel-promotes-itil-service-management/comment-page-1/#comment-8844 lsmith@doitsmarter.com Wed, 07 May 2008 02:54:23 +0000 http://www.mspmentor.net/2008/05/06/digital-fuel-promotes-itil-service-management/#comment-8844 This is good to see, the tool that we leverage for IT Service Management is based on ITIL as well. I can tell you that when we implemented this tool it forced us to re-think all of our processes and we ended up adopting many of the ITIL concepts. This has in turn enabled us to create a much more process driven, scalable and profitable solution. While your SMB customers may not be asking for ITIL knowledge just yet, implementing at least some of these concepts will no doubt help your business. I recommend starting with Incident, Change and Configuration management as these are core processes to the MSP business model. This is good to see, the tool that we leverage for IT Service Management is based on ITIL as well. I can tell you that when we implemented this tool it forced us to re-think all of our processes and we ended up adopting many of the ITIL concepts. This has in turn enabled us to create a much more process driven, scalable and profitable solution.

While your SMB customers may not be asking for ITIL knowledge just yet, implementing at least some of these concepts will no doubt help your business. I recommend starting with Incident, Change and Configuration management as these are core processes to the MSP business model.

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