MSPmentor

Forgive me for gloating, but I told you so: Telepresence — the next-generation video conferencing technology — is quickly shifting toward a managed services model. The latest example involves Glowpoint Inc. launching its Telepresence Exchange Network. The move comes one month after Cisco Systems and AT&T announced a managed telepresence service for hotels.

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I’m packing my bags and heading to the Kaseya User Conference in Las Vegas, which runs June 1-3. On the one hand, I expect to hear plenty of “Kaseya” centric news at the event. But I will also be digging deeper, meeting with managed service providers and corporate IT leaders, to hear about their experiences and learnings in the managed services market. Here are five trends or themes I’ll be exploring.

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When it comes to bonding with potential customers, many managed service providers (MSPs) earn failing grades. In fact, some MSPs actually drive would-be customers away because they don’t take some simple steps to drive communication on their web sites.

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I’m frequently skeptical of market forecasts, but they’re still a valuable tool for “guestimating” how a market will evolve. In the case of managed services, Ovum (a consulting firm) predicts the worldwide industry will grow 18 percent annually to $66 billion by 2012.

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Welcome to MSPmentor Live: Podcast edition.

• Episode #: 007 (May 29, 2008)
• Featured Guest: Justin Crotty, VP, Services, North America, Ingram Micro.
• Topics Covered: We explore Ingram Micro Seismic, the distributor’s portfolio of managed services offerings. How can VARs go to market with Seismic, how does it compare to MSP offerings from other distributors, and are managed services in danger of becoming a commodity?

And check the MSPmentor Live: Podcast Center for additional weekly podcasts.

 

 MSPmentor Live: Podcast, Featuring Justin Crotty, Ingram Micro Seismic: Play Now | Play in Popup | Download (39)

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We’re still accepting nominations for the MSPmentor 250 list, which we’ll publish in July. If you know a managed services guru, it only takes a few minutes to nominate them for this unique honor. For a look at some of the most recent nominations — now sorted alphabetically by last name — check out our MSPmentor 250 Center.

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MSPmentor Editorial Director Joe Panettieri is scheduled to participate at several upcoming executive conferences, and he will also host two Webcasts this June. If you’d like to meet Joe and engage in some lively discussions about the managed services industry, you can find him at the following events:

• June 1-3, Las Vegas, Kaseya User Conference (more info)
• June 12, MSPmentor Live: CEO Exchange Webcast, featuring CEOs representing MSPmentor 100 companies (more info)
• June 25, MSPmentor Live: CEO Exchange Webcast, featuring Autotask CEO Bob Godgart and top MSP CEOs (more info)

To contact Joe directly about meeting him in Las Vegas at the Kaseya User Conference or at future events, email him: joe [at] ninelivesmediainc.com.

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As managed service providers push beyond the classic Wintel market, many are trying to get a better feel for software as a service (SaaS) and cloud computing. That’s where Google enters the picture.

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Nimsoft CEO Gary Read says one of his biggest challenges right now is finding talent to fill key company positions. Read isn’t alone. Many other managed service platform providers and business automation specialists have expressed similar needs to me.

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Although managed services coverage hasn’t quite pushed into the mainstream media, some business publications are starting to more effectively cover small business IT services.

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