Comments on: Kaseya Extends Safety Net to Managed Service Providers http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/ Managed Services News & Blog for Top Managed Services Providers Thu, 29 Jul 2010 19:13:56 -0400 http://wordpress.org/?v=abc hourly 1 By: Jason Sjobeck http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/comment-page-1/#comment-54495 Jason Sjobeck Fri, 02 Jul 2010 20:55:04 +0000 http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/#comment-54495 Curious how NetSuite & Kaseya integrate? Curious how NetSuite & Kaseya integrate?

]]> By: Joe Panettieri http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/comment-page-1/#comment-7914 Joe Panettieri Wed, 30 Apr 2008 01:39:21 +0000 http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/#comment-7914 Lane: I'm not qualified to say whether one model is better than another. But I do believe the MSP market is starting to mirror the traditional software market, where developers now host apps in their own NOCs even as they parter with solutions providers. Prime examples include Salesforce.com, NetSuite and SugarCRM all providing SaaS from their NOCs. In the case of SugarCRM, I'm seeing healthy competition between the software provider and its own SaaS partners... Lane: I’m not qualified to say whether one model is better than another. But I do believe the MSP market is starting to mirror the traditional software market, where developers now host apps in their own NOCs even as they parter with solutions providers.

Prime examples include Salesforce.com, NetSuite and SugarCRM all providing SaaS from their NOCs. In the case of SugarCRM, I’m seeing healthy competition between the software provider and its own SaaS partners…

]]> By: Lane Smith http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/comment-page-1/#comment-7900 Lane Smith Wed, 30 Apr 2008 00:24:14 +0000 http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/#comment-7900 I have one question for this topic. Why would you go to your software vendor for NOC services? Of course I am a bit biased here but it would seem to me that software vendors should stick to what they do best and that is software development. Let the Master MSPs out there provide managed services for the MSP and VAR community, that is what we do best. I have one question for this topic. Why would you go to your software vendor for NOC services? Of course I am a bit biased here but it would seem to me that software vendors should stick to what they do best and that is software development. Let the Master MSPs out there provide managed services for the MSP and VAR community, that is what we do best.

]]> By: Joe Panettieri http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/comment-page-1/#comment-7895 Joe Panettieri Tue, 29 Apr 2008 22:35:13 +0000 http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/#comment-7895 Neal: Thanks for the perspectives. Nick D: Let us know if you have additional questions. Neal: Thanks for the perspectives.
Nick D: Let us know if you have additional questions.

]]> By: Neal Lauther http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/comment-page-1/#comment-7892 Neal Lauther Tue, 29 Apr 2008 21:46:10 +0000 http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/#comment-7892 NOC Assist isn't a "help line" in the traditional concept. It is more of a packaged service that has defined deliverables. The deliverables include 24/7/365 monitoring, triage & review of alerts, basic remediation, suggested resolution, and escalation. It also includes patch management. So, if your company does need assistance in providing these services in a scalable fashion, then this service would be for you. It is a monthly fee service priced per endpoint. For more information, please refer to www.kaseya.com, or send inquiries to sales@kaseya.com. Thank you! NOC Assist isn’t a “help line” in the traditional concept. It is more of a packaged service that has defined deliverables. The deliverables include 24/7/365 monitoring, triage & review of alerts, basic remediation, suggested resolution, and escalation. It also includes patch management. So, if your company does need assistance in providing these services in a scalable fashion, then this service would be for you. It is a monthly fee service priced per endpoint. For more information, please refer to http://www.kaseya.com, or send inquiries to sales@kaseya.com. Thank you!

]]> By: Nick D http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/comment-page-1/#comment-7866 Nick D Tue, 29 Apr 2008 17:54:55 +0000 http://www.mspmentor.net/2008/04/29/kaseya-extends-safety-net-to-managed-service-providers/#comment-7866 Questions for Kaseya: Is NOC Assist a "help line" that I can turn to when my company needs some help supporting customers? How does pricing work for NOC Assist? Monthly fee? Incident-based pricing? Thanks for your anticipated thoughts. Questions for Kaseya: Is NOC Assist a “help line” that I can turn to when my company needs some help supporting customers? How does pricing work for NOC Assist? Monthly fee? Incident-based pricing? Thanks for your anticipated thoughts.

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