We look at the company, what their support looks like, are they profitable, what their roadmap looks like, the technical features of the product, how simple is it to implement, can it scale, will the price point fit our resellers target customers, will the technology fit our resellers target customers, etc..

We know that our resellers count on us to provide them with the best of breed tools, so we we can’t let them down by offering a product that is anything less.

To give our readers a bit more info, how many monitoring tools does Do IT Smarter now have available as a service to MSPs and what process did you use to select them?

LPI is the 6th monitoring tool that we have used and I can tell you that it is much less buggy and much more feature rich than the 5 before it.

I believe that this is very standard practice for vendors; define the features you want to release and a timeline for them then develop the product with both of these in mind. There is no doubt that the software when released is going to have bugs in it, but the vendor will weigh the value of the new features vs the bugs that are still in the RTM product. This is where Service packs and patches come in to play.

I know that Level Platforms has been frantically testing their SP3 release and it is nearing completion with a release date near the end of this month. I too am looking forward to this release, but I am patiently waiting for it as the functionality in the current release is why I purchased the product.

But if you’re going to throw Level Platforms under the bus, I request that you disclose who you are and your company affiliation. Sweeping, generic statements like yours — without any factual evidence disclosed — are at best pointless and at worst misleading.

Some important questions:
1. Do you work for a competitor or are you truly a Level Platforms customer?
2. What problems did you have and with what components? Every piece of software has bugs … so, what specific examples can you describe?
3. When and how did you elevate your concerns to Level Platforms and what response did you get?

Without these important questions answered, it’s impossible for readers to determine whether you’re a rival looking to trash a company, a customer who didn’t follow directions, or someone who has a legitimate concern.

Also, please note that I’m not endorsing Level or any of its rivals.

It’s MSPmentor’s policy, however, to respond to reader inquiries and comments whenever a key question is raised.