Comments on: ITIL: Little Acronym, Big Opportunity http://www.mspmentor.net/2007/10/01/itil-little-acronym-big-opportunity/ Managed Services & Cloud Services Blog for VARs & MSPs Tue, 14 Feb 2012 15:37:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Rick Lemieux http://www.mspmentor.net/2007/10/01/itil-little-acronym-big-opportunity/comment-page-1/#comment-2507 Rick Lemieux Sat, 01 Mar 2008 21:22:42 +0000 http://72.19.232.109/?p=41#comment-2507 A couple more articles I think you readers will find interesting on this Managed Service provider topic. http://www.itsmsolutions.com/newsletters/DITYvol3iss47.htm http://www.itsmsolutions.com/newsletters/DITYvol4iss01.htm A couple more articles I think you readers will find interesting on this Managed Service provider topic.

http://www.itsmsolutions.com/newsletters/DITYvol3iss47.htm

http://www.itsmsolutions.com/newsletters/DITYvol4iss01.htm

]]> By: Jim Lancaster http://www.mspmentor.net/2007/10/01/itil-little-acronym-big-opportunity/comment-page-1/#comment-67 Jim Lancaster Sat, 01 Dec 2007 02:49:49 +0000 http://72.19.232.109/?p=41#comment-67 My frustration with ITIL and COSO (and anyone remember FCAPS?) is that they are just frameworks. The are long on generalizations, and very short on specifics. They dictate what should be done, but not HOW. This problem is only compounded by the fact that the frameworks were designed with the enterprise in mind, while the world we service consists of small businesses. There has been almost no attempt to scale the frameworks down to our Lilliputian world. (Is COSO the lone exception?) Nevertheless, it is there and we have to deal with it. I just wish there was more written material available (at less than ITIL rates), and that some work was being put into a "reasonable standard of care" with specific processes and procedures like the AICPA provides for the accounting world. My frustration with ITIL and COSO (and anyone remember FCAPS?) is that they are just frameworks. The are long on generalizations, and very short on specifics. They dictate what should be done, but not HOW. This problem is only compounded by the fact that the frameworks were designed with the enterprise in mind, while the world we service consists of small businesses. There has been almost no attempt to scale the frameworks down to our Lilliputian world. (Is COSO the lone exception?) Nevertheless, it is there and we have to deal with it. I just wish there was more written material available (at less than ITIL rates), and that some work was being put into a “reasonable standard of care” with specific processes and procedures like the AICPA provides for the accounting world.

]]> By: Ann Lamanes http://www.mspmentor.net/2007/10/01/itil-little-acronym-big-opportunity/comment-page-1/#comment-14 Ann Lamanes Tue, 02 Oct 2007 14:53:09 +0000 http://72.19.232.109/?p=41#comment-14 Hello, I just saw your posting and thought I'd share a resource that might be of interest to your site visitors. Last year my company, Pink Elephant, released a white paper titled 'ITIL, IT Governance & The Managed Service Provider'. The white paper examines the role of ITIL between the IT outsourcer and the customer organization. With increased requirements from customer organizations to have their external IT service providers aligning with ITIL to meet IT governance objectives, among several reasons, this paper arrives at a timely moment. It manages to explain why MSPs should start adopting ITIL and what customer organizations need to know about how ITIL functions in a MSP, and how this can impact IT service delivery. This paper is freely available on our site if you copy and paste this link into your browser: https://www.pinkelephant.com/NR/rdonlyres/CACF7591-183E-49F8-AC3F-995DC18EAECE/433/ITILITGovernanceTheMSPWhitePaperv42FINAL.pdf Regards, Ann Lamanes Manager, Public Relations Pink Elephant Hello,

I just saw your posting and thought I’d share a resource that might be of interest to your site visitors.

Last year my company, Pink Elephant, released a white paper titled ‘ITIL, IT Governance & The Managed Service Provider’.

The white paper examines the role of ITIL between the IT outsourcer and the customer organization. With increased requirements from customer organizations to have their external IT service providers aligning with ITIL to meet IT governance objectives, among several reasons, this paper arrives at a timely moment. It manages to explain why MSPs should start adopting ITIL and what customer organizations need to know about how ITIL functions in a MSP, and how this can impact IT service delivery.

This paper is freely available on our site if you copy and paste this link into your browser:

https://www.pinkelephant.com/NR/rdonlyres/CACF7591-183E-49F8-AC3F-995DC18EAECE/433/ITILITGovernanceTheMSPWhitePaperv42FINAL.pdf

Regards,

Ann Lamanes
Manager, Public Relations
Pink Elephant

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