MSPmentor

Company Overview: ConnectWise began as an IT Solutions company serving the Tampa, Florida market, and therefore intimately understands the needs and growing pains of its clients, appropriately called Partners.  Originally, the ConnectWise team developed its product to better manage its own operations, and in due course offered it to other technology solution providers so they could more completely integrate their front- and back-office systems, and significantly increase the profitability of their own businesses

In addition to its flagship PSA product, ConnectWise offers:

ConnectWise Mobile: ConnectWise Mobile enables technicians to retrieve their work schedules and report billable hours via mobile device. By synchronizing workflow between home office and field personnel, dispatchers can easily monitor schedules. Real-time integration to the technician’s Outlook calendar assures clients are receiving the quickest, most attentive service. The product works both on- and off-line, eliminating the dependency on Internet connectivity.

ConnectWise Managed Services: The ConnectWise Managed Services Platform enables VARs to become virtual outsourced IT departments for their SMB clients. Clients’ needs can be monitored and addressed remotely with exceptional support levels, at considerably lower cost as compared to that of internal IT resources.

ConnectWise Network: The ConnectWise Network is a complimentary “partner locator” service that facilitates interaction between ConnectWise partners looking to pursue joint business opportunities too large, too far or too complex to tackle independently. Participating ConnectWise partners sign a membership agreement, and adhere to a rigid code of ethics designed to increase comfort levels related to sharing leads and gaining access to highly skilled technicians. Members can exponentially expand their geographic reach and expertise quickly, conveniently and confidently.

DownStream IT:  DownStream IT enables technology solution providers to share the ConnectWise performance and efficiency at the end-user level. The tool provides full visibility into critical project management functions, enabling IT managers to gain tighter control of their own network issues and improve response times. Capacity for handling service and support, project management, and business development increases dramatically, and time-consuming, routine tasks become automated so that important information is readily accessible.

ConnectWise Email Connector: ConnectWise Email Connector allows technology solution providers to automatically generate service requests from emails directed to public folders. It also enables them to keep up with the progress of service tickets, track activities, and email service requests from anywhere.

Company Contact: sales@connectwise.com