Comments on: Dealing With Dell http://www.mspmentor.net/2007/09/21/dealing-with-dell/ Managed Services & Cloud Services Blog for VARs & MSPs Tue, 14 Feb 2012 04:20:53 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Johnny Kessel http://www.mspmentor.net/2007/09/21/dealing-with-dell/comment-page-1/#comment-6 Johnny Kessel Fri, 28 Sep 2007 19:10:15 +0000 http://72.19.232.109/?p=16#comment-6 I think the match makes a lot of sense from a technical perspective. Dell sells a lot of hardware. Buying a company like SilverBack allows Dell to more effectively manage that hardware and could help Dell really bolster its channel credibility by developing existing Dell resellers into managed service providers. Doing so, at least in theory, will mean more Dell hardware being sold. It will also mean that same hardware being managed by professional (we can only hope) MSPs translating into greater customer satisfaction and security. From a marketing perspective, this deal will likely have a very positive and long term effect for the managed service providers. It isn’t everyday that a household name like Dell acquires a company that is so steeped in managed services history as SilverBack. My personal hope is that this deal will bring greater recognition and attention to the MSP community and really solidify the name of MSPs and managed services in the mainstream business community. This is ultimately the biggest weakness of the current marketecture of the Managed Services sphere. A severe lack of Vendor education of the end consumer of managed services leaving MSP’s with stretched resources to do this. Read my post regarding this <a href="http://blog.kitrx.com/2007/09/managed-services-are-companies-being.html" rel="nofollow">here</a>. I think the match makes a lot of sense from a technical perspective. Dell sells a lot of hardware. Buying a company like SilverBack allows Dell to more effectively manage that hardware and could help Dell really bolster its channel credibility by developing existing Dell resellers into managed service providers. Doing so, at least in theory, will mean more Dell hardware being sold. It will also mean that same hardware being managed by professional (we can only hope) MSPs translating into greater customer satisfaction and security.

From a marketing perspective, this deal will likely have a very positive and long term effect for the managed service providers. It isn’t everyday that a household name like Dell acquires a company that is so steeped in managed services history as SilverBack. My personal hope is that this deal will bring greater recognition and attention to the MSP community and really solidify the name of MSPs and managed services in the mainstream business community. This is ultimately the biggest weakness of the current marketecture of the Managed Services sphere. A severe lack of Vendor education of the end consumer of managed services leaving MSP’s with stretched resources to do this.

Read my post regarding this here.

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