Hotel WiFi: Begging for Managed Service Providers

I’ve been on the road all week, moderating events in New York, Minneapolis and Boston. Reliable WiFi connections have been critically important to me during this extended road trip. But unfortunately, a lot of big-name hotels and conference centers still don’t understand how to deploy and manage WiFi networks.

Instead of offering WiFi on their own, hotels should leverage managed service providers to set up, maintain and troubleshoot WiFi systems.

The situation is particularly shocking when you consider how many homes now have super-fast, highly reliable WiFi networks. Upscale hotels are supposed to offer all the comforts of home — and more. Yet when I visited the Millennium Hotel Minneapolis, the Hilton New York and the Park Plaza Boston, I was greeted by weak or non-existent WiFi networks.

Here’s why and how things have to change.

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Should You Launch Your Own Storage Cloud?

I spotted a very interesting article on GigaOm today. It explores the factors you should weigh before launching your own storage cloud. It’s a particularly timely read for managed service providers that may own multiple companies, or may be seeking to get economies of scale for multiple customer settings.

MSPmentor 250: Nominate Your Managed Services Experts

Do you know a true managed services guru? If so, nominate him or her (or multiple people) to appear on the MSPmentor 250 — the definitive, global guide to manged service provider industry leaders.

That final MSPmentor 250, to be unveiled in July, will likely include CEOs, senior executives, entrepreneurs, consultants and other MSP experts from around the world. To nominate someone for the MSPmentor 250 and for complete details about the forthcoming list, check out our MSPmentor 250 center.

In the meantime, we’re plotting MSPmentor 250 nominees on a global Google map. Here’s a quick look at the updated nomination map:
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Blackboard Reveals SaaS Financial Trends

Blackboard logo on MSPmentorEvidence is mounting that the software as a service (SaaS) industry is doing well — but not quite as well as financial analysts had expected. The latest anecdote comes from Blackboard Inc., a company that offers hosted applications to colleges and universities.

I’ve tracked Blackboard for numerous years while working at a college and also contributing to University Business magazine. Blackboard was among the first niche, vertical market software companies to truly master the SaaS business model. So, how are things at Blackboard, and what does the data mean to managed service providers (MSPs)? Here’s a look.

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Is Cisco Sending Subtle Warning to Managed Service Providers?

First, let me clarify the headline: I’m not pressing a panic button. Cisco’s overall profits and revenues, announced May 6, were impressive. But if you’re a managed service provider, there’s a note of caution: Cisco’s sales to big U.S. service providers were weak this quarter. Here’s why managed service providers should care.

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Available Now: 40 Managed Services Case Studies

MSPmentor has expanded its Resource Center to include more than 40 managed services case studies, white papers, call scripts, product guides and videos. Plus, the Resource Center contains the complete MSPmentor 100 report, which highlights the world’s most successful managed service providers. Each piece of content is available as a PDF download.

Full disclosure: Selected content within the Resource Center is sponsored material. In all cases, MSPmentor clearly identifies sponsored content.

Registration is required to access the MSPmentor Resource Center.

Mosso Launches Managed Storage at 15 Cents Per Gigabyte

Two Rackspace veterans are launching a cloud-based storage service that could give Amazon.com’s Simple Storage Service (S3) a run for its money. The new service, known as Mosso CloudFS, is in private beta and may be of interest to managed service providers (MSPs) that are formulating storage stategies. Here are some quick details.

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Digital Fuel Promotes ITIL Service Management

Finally, the phone call happened. For several weeks, I’ve been playing phone tag with Digital Fuel President and CEO Yisrael Dancziger. We finally connected a few days ago, and Dancziger took the time to walk me through Digital Fuel’s business strategy and latest platform release.

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